Click Theory Agency Privacy Policy
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Click Theory Agency (“we,” “us,” or “our”) takes consumer privacy and messaging compliance seriously. We do not sell, rent, share, or disclose SMS opt-in data, phone numbers, or consent records to any third parties or affiliates for marketing or promotional purposes.
All text messaging opt-in information, consent records, and messaging metadata are maintained securely and used solely to provide services directly requested by the customer. SMS consent data is treated as confidential and protected in accordance with industry standards and applicable regulations.
1. Information We Collect
Personal Information
We may collect personal information provided voluntarily by users, including:
Full name
Email address
Phone number
Business name
Physical or billing address
Payment information (processed securely via third-party payment providers)
Communication consent records, including opt-in method, timestamp, and source
Non-Personal Information
We may automatically collect:
IP address
Browser type and version
Device identifiers
Operating system
Website usage data and analytics
Cookies and similar tracking technologies
Customer Communications
We collect records related to interactions with our services, including:
Appointment bookings and scheduling details
Customer inquiries and service requests
SMS, email, and call communication logs
Message delivery confirmations
Support interactions, feedback, and preferences
2. How We Use Your Information
Collected information is used strictly for legitimate business purposes, including:
Providing, operating, and improving our SaaS platform
Scheduling and managing appointments
Sending transactional, informational, and consented promotional messages
Processing payments and subscriptions
Maintaining accurate consent and communication preference records
Preventing fraud, abuse, or unauthorized access
Ensuring compliance with TCPA, A2P messaging policies, and other applicable laws
3. SMS Messaging Program & Compliance
Program Description
Click Theory Agency operates an SMS messaging program used to communicate with customers who have explicitly opted in. Messages are sent only to individuals who request information, book appointments, or otherwise engage with our services and provide clear consent to receive SMS communications.
Types of Messages Sent
Messages may include:
Appointment confirmations
Appointment reminders
Follow-up communications
Account or service notifications
Customer support messages
Occasional promotional or service-related updates only when consent has been provided
Opt-In & Consent
SMS messages are sent only after explicit user consent
Consent is collected via website forms, booking pages, or written digital agreements
Each opt-in includes clear disclosure of message purpose
We store timestamped opt-in records, consent language, and opt-in source
We comply with the Telephone Consumer Protection Act (TCPA) and all carrier requirements
Opt-Out Instructions
You may opt out at any time by replying STOP
A confirmation message will be sent upon opt-out
Once opted out, no further SMS messages will be sent unless you re-subscribe
Opt-out requests are processed immediately
Message Frequency
Message frequency varies based on user activity and engagement
Users may receive multiple messages related to appointment activity
We do not send excessive or irrelevant messages
Help & Support
Reply HELP for assistance
Contact us at ClickTheoryAgency@gmail.com
Customer support is available during normal business hours
Carrier Disclaimer
Standard message and data rates may apply
Wireless carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information, including phone numbers, opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors or service providers (such as SMS aggregators or messaging platforms) solely for the purpose of delivering messages you have consented to receive.
All other use cases explicitly exclude SMS opt-in data and consent information. We maintain strict safeguards to protect this data from unauthorized access or disclosure.
4. Information Sharing & Disclosure
We do not sell or trade personal information.
We may share information with:
Service Providers
Payment processors
Appointment scheduling tools
SMS and communication service providers
All providers are contractually required to maintain confidentiality and data security.
Legal & Compliance
When required by law, regulation, or legal process
To protect our rights, users, or the public
Business Transfers
In the event of a merger, acquisition, or asset sale
User data remains protected under this Privacy Policy
SMS opt-in data and consent records are excluded from all sharing except where required to deliver messaging services.
5. Data Security
We implement commercially reasonable safeguards, including:
Encryption of sensitive data in transit and at rest
Role-based access controls
Secure authentication protocols
Regular system updates and vulnerability reviews
Employee privacy and compliance training
Incident response and breach notification procedures
While no system is 100% secure, we continuously work to protect your information.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
Analyze traffic and user behavior
Store preferences
Improve performance and usability
Measure service effectiveness
Users may disable cookies via browser settings, though some features may be limited.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Withdraw consent for SMS or email communications
Opt out of emails via unsubscribe links
Opt out of SMS by replying STOP
Request information about data processing practices
Requests can be made using the contact details below.
8. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. This policy applies only to information collected by Click Theory Agency.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Material changes may be communicated directly.
10. Contact Information
Click Theory Agency
Phone: 816-307-1268
Email: ClickTheoryAgency@gmail.com
Website: ClickTheoryAgency.com
By using our services, you acknowledge and consent to this Privacy Policy.